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Excellent backpack; even better customer service |
May 1, 2025 |
| Reviewer:
Santiago U. from HOUSTON, TX United States
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I made my purchase on February 2024. I received the backpack promptly after the stated wait time. The quality, craftsmanship, and design were stellar. Upon further review of the inside zipper pocket, there was a small section (~2cm) which was missing stitching. I contacted the customer service team next day and sent them pictures of the gap. Without hesitation, the team requested I return the backpack for them to inspect and correct the missing stitching. Their turnaround was exactly one week, as they stated. After receiving the backpack for a second time, it was in perfect condition. The team made a great product and more importantly, backed their lifetime warranty immediately. Will buy again from them again.
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