Lifetime Warranty | Customhide.com
We guarantee the quality of our work by a Lifetime Warranty
We have been accredited by the Better Business Bureau since 2001 and earned a A+ plus rating by never having received a single complaint.
We do expect our products to be handled roughly at times and build them accordingly, so our Lifetime Warranty is not limited by a misuse and abuse exception nor limited to any number of years. When we say Lifetime Warranty, we mean it. The only exception that is not covered by our warranty is scratches, soils and normal wear and tear.
Your Custom Hide product will be repaired free of charge and shipped back to you within 15 business days.
If your Custom Hide item should require repair, you must first contact our customer service by emailing Cservice@customhide.com for issuance of an RA number, and instructions on how to proceed with your repair claim.
8611 N Black Canyon Hwy
Phoenix, AZ 85021
There is a shipping and handling charge of $15.00 for each item submitted for repair after one year from the original purchase date.
Packages without an RA number will not be accepted
This warranty does not serve as a replacement policy and entails the repair of Custom Hide products.
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