How do I return an item?

RETURNS & EXCHANGES

If you are not satisfied with your purchase*, return the eligible product(s) in new and unworn condition in the original packaging for a full product refund or exchange . Returns must be postmarked within 14 days of the receipt of merchandise. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
*Except for personalized items.

For a refund or exchange you must first contact our returns department by emailing Cservice@customhide.com for issuance of an Return Authorization (RA) number, and instructions on how to proceed with your return/exchange.
Returns without a valid Return Authorization (RA) number will not be accepted

R
eturns on Christmas Gifts

Since Christmas gifts are often purchased well in advance, any item purchased as of October 14, 2018 may be returned for an exchange or a refund if postmarked latest by January 1, 2019. As with any other return, item must be in its original condition. All conditions listed above apply.