RETURNS & EXCHANGES
If you are not satisfied with your purchase*, return the eligible product(s) in new and unworn condition in the original packaging for a full product refund or exchange . Returns must be postmarked within 14 days of the receipt of merchandise. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
*Except for personalized items.
For a refund or exchange you must first contact our returns department by emailing Cservice@customhide.com for issuance of an Return Authorization (RA) number, and instructions on how to proceed with your return/exchange.
Returns without a valid Return Authorization (RA) number will not be accepted
Returns on Christmas Gifts
Since Christmas gifts are often purchased well in advance, any item purchased as of October 14, 2018 may be returned for an exchange or a refund if postmarked latest by January 1, 2019. As with any other return, item must be in its original condition. All conditions listed above apply.