Toll Free: 1-888-624-2448
We guarantee the quality of our work by an unconditional Lifetime Warranty
We have been accredited
by the Better Business Bureau
since 2001 and earned a A+ plus rating by never
having received a single complaint.
We do expect our products to be handled roughly at
times and build them accordingly, so our Lifetime Warranty is
not limited by a misuse and abuse exception nor limited
to any number of years. When we say Lifetime Warranty, we mean it. The
only exception that is not covered by our warranty is scratches, soils and
normal wear and tear.
We do not believe in limiting the detailing that goes
into our products. A briefcase is a very personal item that you get attached
to for many years. As long as the workmanship
and the materials are of top notch quality, there is no reason for
not having the details/accessories that make a bag complete (in all the
years we have been doing business, we have never had a briefcase or a
backpack returned back to us for a zipper or snap repair)
Would you buy a car that does not have cup holders, sun visors or a glove compartment because they might all break down one day?
Your Custom Hide product will be repaired free of charge and shipped back to you within 15 business days.
If your Custom Hide item should require
repair, you must first contact our customer service by emailing Cservice@customhide.com for issuance of an RA
number, and instructions on how to proceed with your repair claim.
8611 N Black Canyon Hwy
Phoenix, AZ 85021
There is a shipping and handling charge of $15.00 for each item submitted for repair after one year from the original purchase date.
Packages without an RA number will not be Accepted
This warranty does not serve as a replacement policy.
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